All elements of the production process – from design, construction of the frames, cutting of the leather, sewing and then final assembly are all carried out in this one production facility. This ensures an adaptable,highly integrated, seamless set of production activities that are tightly but flexibly managed. It ensures that our production services are of a high-quality where hold-ups are avoided, problems can be quickly rectified, impeccable quality control is implemented and knowledge transfers are enabled to name just a few benefits.
Our mission is to be recognised for the superior quality of our products which are manufactured in compliance with the highest ethical standards and supported by exceptional customer service.
The aim of our business is to: deliver a consistent premium quality service to our customers of excellently and innovatively designed and finished products which are priced competitively and delivered to market within reasonable timeframes. We also aim to provide our customers with highly responsive after-sales support which is all managed within our strong ethical framework.
The above is achieved through using the finest and most sustainable materials, traditional craftsmanship, precision engineering, advanced technology, attention to detail, cutting edge and sustainable production processes meticulous quality control all of which is contained within a harmonious working environment.
Our business model is B2B.
Our company continues to strengthen and develop its customer network all over the world. We focus on improving our services daily where feedback is carefully processed, ensuring high-quality production and design innovation to meet all our target market demands.
The quality policy of the business is to deliver a excellent quality service, and excellently and innovatively designed and finished products, at attractive prices, on a timely basis to international markets supported by a robust after-sales support within a strong ethical framework.
We are differentiated from most of our competitors by both observing best ethical practice and by setting new standards. Such commitment to our ethical manufacturing processes makes us the first choice for many distributors in the industry because our product excellence is achieved in compliance with such high ethical standards. Our products are highly desirable and are in demand from customers who want excellent products but who also, increasingly, want environmentally sustainable practices to underpin the products they buy.
Thus, we never use sachets containing anti-fungicides or drying agents in any of our products or raw materials. All our raw materials are sourced from well-reputed and certified companies. We fully comply with EuropeanUnion Regulation REACH 1907/2006 and this is indicative in our products as we confirm to all our customers that use of any chemical substances by us have no negative effects on human health and/or the environment. This regulation requires disclosure of information on the substances we use including how we manage any potential risks such substances may pose.
Our primary production facility is located near Timosaora in Romania. Our production facility was completed in 2009 and provides a comfortable and safe working environment for all of our employees.
Our employees are highly valued and we commit to investing in their skills and training, we pay and offer our employees other benefits that are industry-leading and seek to retain them over the long-term. Safety, harmony and respect in the work place are paramount to our HRM ethos.
Therefore, we keep our ecological impact to a minimum, make maximum use of all available sustainable materials and treat employees and other stakeholders with respect and dignity.
At Italrom, we aspire to be recognised as being the best in the industry for customer service. This means being reliable for the quality and delivery of our products but also being a desirable long term business partner and supplier.
To achieve this, we rely on integrated processes that align production, distribution and after-sales service into one seamless approach. This saves customers time and ensures that we are able to deliver a reliable and consistent service to our customers.
All our production is tightly scheduled to agreed delivery date. Prompt production and delivery of quality products is our objective. Our lead times are between 4 to 8 weeks.
In the event of any issues arising, we focus on solving such issues through dependable engagement with the customer and ensure a fair and prompt resolution.
Our traceability system is among the most cutting edge in the sector. We use barcode scanning for each of the main components we use. Therefore, from the assembly of the wood frame, through to leather cutting, sewing, final assembly and then to the final loading of the product, there is full traceability of all these components.
The benefits, therefore, of the barcode scanning include operational efficiency, improved visibility of key business information to management, quicker response to customer enquiries and improved customer service.
Telephone: +(40) 254 236 620
Email: diana.barbu@italromsofa.com
